We provide support services to people in Pennsylvania who live with Intellectual Disabilities.
We are qualified and monitored by the Pennsylvania Department of Human Services (DHS)/Office of Developmental Programs (ODP) to provide support services according to the guidelines and laws they administer.
We operate our services based on and with the intent of the following Core Concepts:
Interdependence: We all need the support of others in one way or another, unless we live on an island. If we live and work in society the inescapable truth is that whatever actions we take or don’t take, have consequences for other people.
Individual Independence: Individuals maintaining or expanding on being able to live independently in the homes and community as they choose.
Compassion: seeing people as human first, beyond the limits of mental labels.
Open Lines of Communication always based in developing trust and maintaining of expanding safety.
We support people who face daily challenges by being part of their support network so that they may fully participate in the human experience. We provide a helping hand by empowering their freedom to choose, to act as individuals and to experience everyday life.
Life presents us all with challenges. However, those challenges should not define who we are. Our purpose is to assure that the participants remain safe in their homes and communities, are supported by well-trained and compassionate staff, receive the services outlined by their Individual Support Plans and that their health issues are addressed in an on-going, respectful manner while maintaining their privacy and human dignity.
The values, articulated as principles in Everyday Lives: Making it Happen, provide the structure that determines how we act as a company. They provide standards for policy development, service design and decision making. They define the outcomes in person-centered terms that our system should achieve and they provide a guide for action.
CHOICE: People want choice in all aspects of their life; including the services they receive, who provides supports, where to live and with whom, where to work, recreation and leisure activities, vacations, planning individualized day activities, and having support provided at home.
CONTROL: People want control over their life including relationships, budgets and how money is spent, supports and services they receive, medical issues and planning.
QUALITY: People want quality of life as determined by them. People want quality supports and services to enable them to have the life that they want. When people pay for high quality supports, people expect to get high quality.
STABILITY: People want to feel secure that all changes in their lives are made only with their input and permission "nothing about me without me."
SAFETY: People want to be safe at home, work, and school and in their neighborhood, as well as in all other aspects of their lives. People want services that ensure individual health and safety without being overprotective or restricting them.
INDIVIDUALITY: People want to be known for their individuality and to be called by their name. People want to be respected by having privacy of their mail, files, and history and being able to choose to be alone at times.
RELATIONSHIPS: People want relationships with family, partners, neighbors, and people in the community such as pharmacists, hairstylists and grocers, support staff and with friends they choose.
FREEDOM: People want to have the life they want and to negotiate risk. People want others to use "People First" language and to have freedom from labels. People who live with challenges have the same rights afforded to all citizens. They want to exercise the freedom of choice, to associate with people they choose, to move from place to place, and to use complaint and appeal processes.
SUCCESS: People want the freedom from poverty and a chance to be successful in the life they choose. Living independently with sufficient support to be successful and having expanded opportunities for employment with supports provided as needed.
CONTRIBUTING TO THE COMMUNITY: People want to be full citizens of the community, voting, working for pay or volunteering, participating in leisure and recreation activities, belonging to a religious community, owning or renting their own home, living among family and friends and not being segregated. People want to be recognized for their abilities and gifts and to have dignity and status.
ACCOUNTABILITY: People want the state and county government, together with support workers, to provide the services and supports they need when they need them and make sure that they don't lose needed supports that they already have.
MENTORING: People and families want to be/can be trained as mentors to help other people and families by providing information and working with them until they can do things on their own; experienced Supports Coordinators are mentoring new Supports Coordinators; senior support staff are mentoring new support staff; and individuals and families are mentoring support staff.
COLLABORATION: People need collaboration between the Office of Mental Retardation and other offices within the Department of Public Welfare and other state and federal departments. People want collaborative planning during times of transition. They also want a seamless system that bridges from education to people/services/systems that are involved with them.
COMMUNITY INTEGRATION: People want community integration in all aspects of their lives. People want to be able to use community resources, like banks and food stores, just as other people in the community do, without feeling left out because of a disability. Integration means both being in the community and having the opportunity to participate in all that the community has to offer; including generic resources that don't label people as "special".